Emirates NBD, the largest bank in the GCC (Gulf Cooperation Council), deployed Pepper, the humanoid robot at its ‘Future Banking Lab’. It is a special bank branch that aims to showcase the future of banking, by displaying the latest banking technologies.
Customers can trial the technologies and collaborate in the development of innovative products and services.
Pepper’s responsibilities at the branch included ‘meeting and greeting’ the customers, as well as performing a number of key tasks that make the experience infinitely more innovative and unique.
Following the success of the Future Lab, Emirates NBD deployed Pepper in another prestige location, with a similar degree of interaction and higher traffic: Dubai Mall, the iconic, largest and arguably most famous mall in the world, home to 1,200 shops and visited by more than 740,000 people every week.
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