Emirates NBD, the largest bank in the GCC (Gulf Cooperation Council), has created the Future Banking Lab, a special branch to show how the future of banking looks like. It’s a hub where the latest banking technologies, that will change the way we interact in financial services, are showcased. Customers can trial the technologies and collaborate in the development of innovative products and services.


Pepper’s role

At the entrance to the branch, Pepper the humanoid robot welcomes and attracts people as well as performing a number of key tasks that make the experience infinitely more effective and unique.

Pepper enables by:


Key Numbers


Other Applications

Following the success of the Future Lab, Emirates NBD decided to deploy Pepper in another prestige location, with a similar degree of interaction and higher traffic: Dubai Mall, the iconic, largest and arguably most famous mall in the world, home to 1,200 shops and visited by more than 740,000 people every week. Pepper constantly attracts and engages large groups of people, both existing clients, and passers-by to the Emirates NBD branch.



So far, Pepper has been invited to be the host of three major corporate events for Emirates NBD, speaking on a stage in front of large audiences including VIP’s and royalty, for which YAS has developed specific applications. The response from the audience was highly enthusiastic. Emirates NBD has many interesting development plans for Pepper for 2017 and beyond with YAS Digital Media for customer engagement and interaction.