Pepper, the first humanoid social robot, distributed in the UAE by YAS Digital Media, plays a crucial role in the Digital Transformation process of DEWA, that relies on innovation to maximize Customer Happiness.

YAS Digital Media provided a few Pepper robots that will be placed in stores as digical touchpoints, to offer a physical and digital experience to clients and prospects; this is made possible by Pepper, who can engage in a unique way with people and environment.

What makes the project particularly innovative from a technological point of view is the integration of the cloud-based platform Orchestra, with Rammas, the cognitive service platform based on Microsoft Azure, which is already available 24/7 to reply to users’ inquiries on DEWA’s website, mobile app, and Facebook page.