Pepper plays a crucial role in the digital transformation process of DEWA, which relies on innovation to maximize Customer Happiness. YAS Digital Media provided a few Pepper robots that are placed in stores as digical touchpoints, to offer a physical and digital experience to clients and prospects.


Pepper enhanced the in-store experience of customers at DEWA, and improved customer satisfaction as a whole by responding to queries, assisting customers with several other services. Additionally, Pepper was able to access the DEWA knowledge base via our chat bot integration.